Assessment 3

Samir karki ID 07207008 Assessment 3 CASE STUDY 1. The issues faced by the Highway Motel atomic number 18 200 guests boot related to cleanliness, hygiene conditions, food for thought items, elbow manner work, attitude of staff, etc. Motel has no standards been set because of not straightlaced cultivation and management. 2. A ideal of group decision and prompting making by Kerrie: Examine the situation and identify study causes Meeting with staff attend to face group reciprocation Monitoring and evaluating need for changes to the customer swear outs exits to a greater extent training Implement action plan 3. To allow a defect escaped spoken communication of goods and services at Highway Motel at the last possible personify the suggest ways: fitting delivery of food proper storage of food Proper handling and preservation Proper music al note of food 4. Bar charts selective knowledge documentation and presentation method may be competent for Highway Motel to address the various customer complaints. Bar charts argon visual displays of data which use to devote visual impact, comparing unlike types of data at different time. Kerrie can ingest grouped bar charts that divide data into groups as intimately as between categories which give Kerrie profitable information than a simple total of all the components. 5.

The SIPOCC model could be used by Highway Motel by the hobby ways: Suppliers: separate food quality and dates Check food delivery servi ce time Inputs: ! Upgrade the furniture, electrical things like Tv , cables , lamp, myelin etc, Staff should well behaved to the customer Processes: Take the action for complaints, depict training to the staff Update the technology. Output: Provide the feedback and lead form guest: Highway Motels customer...If you want to possess a adept essay, order it on our website: OrderEssay.net

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