Report on Systems and Standards

Report on customer service systems and standards of TSA Telco sight Submitted by: Contents: Introduction -3 Reason for selection of TSA for meter reading -3 truncated description about TSA -4 Location where study was conducted -5 digest of real customer service system and standards -7 Data collection methodology -9 Analysis of information collected -11 Conclusions -16 Recommendations -17 Appendices -18 Note: trainings granted in this extend is strictly for faculty member purposes.

Introduction: This piece comprise of customer service and standards visibility of TSA Telco base, one of the leading service supplier for outsourced gross revenue and gross sales support for Telstra , the biggest telecommunication family in Australia. Reason for selecting TSA for study: 1.Recently Telstra had issued a newsletter that it is reviewing whether or not; it likes to inhabit its sales outsourcing to TSA Telco Group after a massive time tie-up. 2. Since I had worked for Telstra on behalf of TSA for 6 months and still had connections up and take down the organisations chain, I rear it easier to gather true informations and c ould submit this report with interviews from! employees and customers with TSAs approval. Brief description of TSA: [pic] TSA is one of Australias largest national providers of outsourced sales and sales support to organizations needing assistance with their outgoing telemarketing, sales consultancy and face-to-face marketing channels. TSA provide a blanket(a) range of products and services to tar breaked groups of past, real and prospective residential and integrated customers using an...If you want to get a full essay, put in it on our website: OrderEssay.net

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